Refund policy

We want you to love your order. If something isn't right, we're here to help.

Returns & Exchanges

We accept returns or exchanges within 14 days of receiving your order only if the item is defective, damaged, or incorrect.

To request a return or exchange, please contact us with your order number and clear photos showing the issue.

Non-Returnable Items

Because many of our products are made to order, we cannot accept returns or exchanges for:

• Change of mind.
• Incorrect phone model, size, or product variant selected by the customer.
• Customized or personalized products.
• Products that have been used, damaged after delivery, or are not in their original condition.

Refunds

If your return request is approved, your refund will be processed using your original payment method within 3–5 business days after we receive and inspect the returned item.

Shipping fees are non-refundable unless the return is due to our mistake or a defective product.

Order Cancellation

Orders may be cancelled within 12 hours of purchase. After production has started, orders can no longer be cancelled.